Terms & conditions, returns & replacements
Under the French Consumer Code - articles L121-21 to L121-21-8 - you have 14 days to retract from your purchase, except for goods made upon your request or largely customised (custom furniture). The full cost including delivery costs are reimbursed. The return of the goods are at your expense.
A quote can only be considered as a commitment to immediate execution of the order if it is followed by a signed order form.
Our quote, as well as our photographs, drawings and plans, remains our property and may not be reproduced or distributed without our express authorization. Our quotes are free of charge with the exception of those for large-scale orders.
The prices in our quotes are provided as an indication only, exclusive of delivery and assembly, unless otherwise specified. The prices only become definitive once the customer has signed and returned the quote to us.
For any delivery that requires lifting apparatus, the fees for hiring such apparatus will specifically quoted. The same applies for any delivery requiring special packaging.
Orders only become definitive and contractual after receipt of the order form, confirmation from us of the designations, quantities, prices, delivery periods, delivery conditions, payment terms, receipt by us of the agreed deposit and acceptance by the customer of our general conditions of sale.
Any order that has become definitive can only be modified should our supplier agree and on the condition that the modifications requested do not contravene the contract entered into between the customer and us.
We reserve the right to debit in advance from the customer’s account any additional costs incurred by such a modification.
We cannot guarantee stock replenishment of orders.
Delivery periods are indicative only; they are dependent on our suppliers and our transporters. The delivery period can be modified due to circumstances beyond our control.
Any delay in delivery can neither be considered as reason for cancellation of the order nor as warranting compensation.
delivery location access
Unless specified otherwise by the customer, all furniture is likely to be delivered assembled – remember to check access for the delivery or to request authorization for site delivery, whichever the case may be.
Our deliveries are carried out in agreement with our customers and require a signature on the delivery slip.
We reserve the right to choose the delivery method that is best adapted to the order.
Our customers must check the condition of the goods upon delivery and, if necessary, inform the transporter of any damage or problems immediately. Failure to immediately notify the transporter of any problems renders any subsequent complaint regarding the goods invalid.
Any complaints regarding quality or quantity must be addressed to us within 24 hours. Failure to do so will render any complaint invalid, except if made in accordance with any legal guarantees or hidden defect guarantees.
A short description and a picture will have to be sent by e-mail (firstname.lastname@example.org) or fax (+33 1 83 64 63 79).
Our invoices are issued from and payable to our headquarters, whatever the means of payment.
The prices are indicated net, without holdbacks.
The agreed payment terms represent a legal condition covered by the contractual relations agreed between the customer and us.
Payments made by bills of exchange must be returned accepted to us within eight days and collectable immediately. Any delay in payment will result in interest being invoiced in accordance with the Banque de France rate plus four per cent.
retention of property
Our goods remain our property entirely until full payment of the quoted price and any late payment interest (French law of 12 May 1980) and may not be moved, rented or resold, nor provided as collateral, without prior agreement.
Any disputes will be referred exclusively to the « Tribunal de Commerce de PARIS » notwithstanding any clauses to the contrary that may figure on any commercial papers of our customers.
Agence De l'Environnement et de la Maîtrise de l'Energie (ADEME) identifier: FR015822_10POF1